Democratizing learning and development to unleash the full potential of the workforce
A healthy organization is one that is constantly learning. And to maintain that health and growth, businesses must invest in helping people expand their skills and expertise.
The pandemic made digital transformation an even greater necessity to strengthen business resilience against uncertainty, which ramped up the demand for new skills and roles. Forward-thinking enterprises are fostering a culture of continuous learning to meet this demand, providing learning and development opportunities to employees and people beyond their organizations, too.
"The elephant in the room right now is the idea that people in the office are going to have better career prospects than people working from home," says Gianni Giacomelli, chief innovation officer. "One of the most meaningful things that companies can do is democratize knowledge and remove barriers for people to express their potential. The company needs to invest in people and redirect resources to facilitate that change."
More than a curriculum, a learning journey
This means embedding learning into the fabric of the organization and making it a component of every employee's workday. "You need a culture of learning to be a learning organization," explains Murray, “But providing training content is not learning. Businesses should provide an end-to-end learning journey that helps employees apply the new knowledge they've gained."
For example, Genpact's learning and development platform, Genome, offers an on-demand, self-directed, immersive learning experience that enables employees to build on the organization's collective intelligence, acquire new skills, and learn quickly as industries and technologies change. Genome goes beyond training – it is learning and development led by our people for our people. And to date, our employees as well as learners outside of Genpact who tap into our public-facing Genome platform have logged over 10 million learning hours.
Genome uses discussion forums extensively so people can learn from one another and from our experts – or gurus. It features thousands of microprojects, developed by our gurus, so people and teams can learn by doing. And by opening parts of Genome to people outside of Genpact, we're helping learners acquire new digital skills and increase their professional resilience while making sure our employees are continuing to develop and broaden their knowledge.
By harnessing and sharing employees' expertise and helping people learn by doing, companies can provide more than just a curriculum, but an end-to-end learning journey that helps create fulfilling careers, meet talent needs, and strengthen the organization's collective intelligence and competitive advantage.